Curriculum Vitae
Analytics professional & Actuary
ghislain@ghbrj.ca | Montreal, QC | 514-726-0359
Everyday I strive for superior, influential decision-making with data. I collaborate with business leaders to identify, prioritize issues and deliver useful data solutions through my work and teams.
I would love to contribute and keep perfecting my craft as an analytics leader or senior data analyst by tackling novel, challenging business problems within and beyond the insurance industry.
My work philosophy is deeply focused on satisfying the needs of my business partners: Useful and sufficient solutions to the right business issues to advance the objectives of the organization.
Experience
Sr. Manager1, Claims Analytics
Co-operators General Insurance Co. | Montreal, QC January 2020 — Present
Settling claims is the promise made to ~1M policyholders when unfortunate events happen. The claims function pays out roughly $2B per year and has a workforce of ~1600 employees reporting up to 8-10 Assistant Vice-Presidents (AVPs). Tremendous opportunities to improve client, employee outcomes and reduce costs in an environement where the data maturity is low but developing.
The analytics function within Claims needed to grow because of a rapid, significant increase in demand and expectations from business partners for decision-making with data. In this growth phase, it has been important to create and maintain a supportive environment to ensure the well-being of our team, which has grown by ~20 people over 4 years while producing impactful, high-quality work.
Claims business partners needing analytics solutions to drive better decision-making
Acted as a strategic leader with business partners to facilitate the elicitation of business problems, identify and prioritize data initiatives and oversee execution by analytics delivery teams.
Dealt with business problems ranging from workforce management, operational performance management, process improvement such as work segmentation & assignment, quality assurance & risk control and management of vendor relationships and performance. Through my teams, I solve these problems using data analysis, modeling and visualizations (reports, dashboards).
Skills: Strategic & Tactical Planning | Problem Solving | Metric Definition | Data Analysis | Data Visualization | Machine Learning
Technology: Virtual tools (Teams, Miro) | R | SQL | Jira | Confluence | Git | Guidewire Claim Center
Analytics professionals needing strong leadership and a supportive environment to thrive
Acted as people leader, defined team mandates, roles & responsibilities and performance expectations; Hired 15+ analytics professionals; Evaluated & rewarded achievement of goals; Influenced & implemented structure and role changes.
Acted as practice leader, defined and negotiated operating and service models with Claims and other partners; Defined related workflows (intake, prioritization, execution) and integrated more agile delivery principles; Built and implemented change management plans.
Acted as technical supervisor, provided support and coaching on technical matters; Accompanied team members in their career development.
Skills: People Leadership | Performance Management | Process Improvement | Negotiation | Change Management
Actuarial Manager2 & Expert
Co-operators General Insurance Co. | Montreal, QC May 2014 — January 2020
Driving profitable growth of commercial risks through pricing initiatives
Led all aspects of actuarial work for a portfolio of commercial risks worth ~$300M in annual premium. Delivered rate indications, segmentation analyses and related system implementations. Designed and implemented new rating algorithms and a risk selection framework.
Acted as people leader; oversaw the professional and personal wellbeing of about 6-8 team members, set goals & evaluated performance.
Acted as technical supervisor, providing support and coaching on technical matters; Accompanied team members in their career development.
Actuarial Consultant
Intact Financial Corp. & AXA Canada | Vancouver, BC August 2009 — April 2014
Led Commercial Lines pricing assignments in Western Canada. Business lines included commercial automobile rate filings, small businesses, mid-market commercial, large accounts, specialty lines (E&O, D&O) and earthquake coverage
Education
M.Sc. Microprogram - Business Intelligence Data mining
HEC Montreal | Montreal, QC 2018 — 2019
B.Sc. Actuarial Science
Laval University | Quebec City, QC 2004 — 2007
Professional Designation
Fellow, Casualty Actuarial Society (FCAS) May 2012 — Present
Fellow, Canadian Institute of Actuaries (FCIA) Expired | November 2012 — September 2022
Volunteer and Other Experience
Member of the Board of Directors
Bibliothèque d’Outils La Remise | Montreal, QC October 2017 — April 2019
Montreal’s first tool library. Helped the cooperative consolidating and growing its service offering to the members of the local community.
Young Directors Program 2016-2017
Institute for governance of private and public organizations (IGOPP) | Montreal, QC November 2016 — May 2017
More About Me
Core Values Curiosity | Humbleness | Authenticity | Growth and Learning
Top Strengths Ideation | Adaptability | Strategic | Individualization | Learner (From StrengthFinder 2.0)
Languages French (Native) | English (Full professional proficiency) | German (Elementary) | Spanish (Want to learn)
References available upon request